Privacy Policy

Solar Command ("we," "us," or "our") is an authorized Sunburst Solar dealer, sponsored by Sunrun, serving homeowners in Maryland. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Information You Provide

• Contact details — name, email address, phone number, and home address submitted through our quote request forms.
• Property information — details about your roof, electricity usage, and utility bills that help us design your solar system.
• Communications — messages, emails, and text messages you exchange with our team.

Information Collected Automatically

• Device & browser data — IP address, browser type, operating system, and device identifiers.
• Usage data — pages visited, time spent on pages, and referring URLs.
• Cookies & similar technologies — we use cookies to improve site functionality and analyze traffic. See Section 5 for details.

2. How We Use Your Information

• Prepare and deliver your custom solar proposal, including satellite imagery analysis and system design.
• Communicate with you about your quote, appointment scheduling, installation status, and post-installation support.
• Send SMS text messages related to your inquiry or service (see Section 6 for details on text messaging).
• Process permits, utility interconnection paperwork, and financing applications on your behalf.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

3. Information Sharing

We do not sell your personal information. We may share information with the following parties as necessary to provide our services:

• Sunrun / Sunburst Solar — as our sponsoring manufacturer and warranty provider, they receive information needed to process your installation, warranty, and production guarantee.
• Financing partners — if you choose a financing option, we share information required to process your application.
• Utility companies & local authorities — to handle permitting, interconnection, and net metering enrollment.
• Service providers — third-party tools that help us operate our website, send communications, and manage customer relationships. These providers are bound by contract to use your data only for the services they provide to us.
• Legal compliance — when required by law, court order, or to protect the safety and rights of Solar Command, our customers, or the public.

4. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse. These include encrypted data transmission (TLS), secure server infrastructure, and access controls limiting employee access to personal data on a need-to-know basis.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and session information.
• Analyze site traffic and usage patterns.
• Measure the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.

6. Text Messaging (SMS)

By providing your phone number and requesting a quote or contacting us, you consent to receive text messages from Solar Command related to your inquiry, appointment, and service updates. Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying "STOP" to any message. Reply "HELP" for assistance. Opting out of texts will not affect your ability to receive service from us.

7. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and contractual obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us: